Terms and Conditions

  1. Acceptance of Terms
    1. The Frame Work (Pty) Ltd (“The Company”, “we”, “us”, or “our”) provides various services (“Services”) to you, the customer (“you” or “your”), subject to the following Terms and Conditions, which may be updated by us from time to time where notice will be given to you.
    2. By using our Services, you agree to be bound by these Terms and Conditions.
  2. Your Obligations
    1. In using our Services, you agree to:
      1. Provide true, accurate, current, and complete information about yourself as prompted by our Service’s Registration Form.
      2. Make prompt payment as required by the Services.
      3. Maintain your registration data to keep it true, accurate, current, and complete by using our Customer Portal
  3. Description of Services
    1. We offer various Services, including but not limited to:
      1. WordPress Website Development
      2. WordPress Managed Hosting
      3. Domain Registrations
      4. Self Service Hosting
      5. Consent Management Platform (CMP)
      6. Protection of Personal Information Act (POPIA) compliance services
  4. Privacy Policy
    1. Your privacy is important to us. Our Privacy Policy is incorporated into this Terms and Conditions by reference and governs our treatment of any information, including personally identifiable information you submit to us. Please note that certain information, statements, data, and content (such as photographs) which you may submit to The Company, might, or are likely to, reveal your gender, ethnic origin, nationality, age, and/or other personal information about you.
  5. Modifications to Service
    1. The Company reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with notice. You agree that The Company shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.
  6. Payment Terms
    1. The Company requires payment for Services rendered in accordance with the following terms:
      1. Services that are provided on an ongoing subscription basis will be invoiced on the
        25th of every month. Payment of these invoices is due on the 30th of the same month (five days after invoicing).
      2. Services that are provided on an annual basis will be invoiced on the
        15th of the 12th month. Payment of these invoices is due on the 20th of the same month (five days after invoicing).
        1. Annual services will auto renew every 12 months.
        2. Customers will be notified via email on the 15th of the 11th month, one month before renewal.
        3. Customers wishing to cancel must notify The Company via email no later than the 30th of the 11th month, two weeks before renewal.
      3. For Project-based Services a quotation will be provided. A deposit of 50% of the cost is required to commence work. The remaining balance is due upon approval of the project completion and prior to the release of final deliverables.
      4. Any other Services are deemed as Ad-hoc and will be invoiced and paid in advance in the form of Prepaid Credit:
        1. Customers are required to purchase blocks of time at the prevailing hourly rate.
        2. Time worked will be recorded in minutes against the Prepaid credit.
        3. Once the Prepaid credit is exhausted additional Prepaid credit will need to be purchased in advance.
        4. Prepaid credit does not expire.
      5. Payment for Services must be made via methods approved by The Company:
        1. For EFT bank transfers please use Standard Bank, account number: 000000, universal branch code: 00000 and use the invoice number as the reference.
      6. Late payments may incur additional charges at a rate of 2% per month on any outstanding balance, or the maximum rate permitted by law, whichever is lower.
      7. Ongoing Services may be suspended:
        1. For accounts that are overdue by 10 days.
      8. Reinstatement of suspended accounts will require payment of all outstanding balances.

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